We have tried our best to make this as simple, easy to understand, digest as possible so please make sure you have read and understood all the sections that you may have concerns about.
Please reach out to us on firstname.lastname@example.org for any clarifications on any points.
Eligibility to Order:
To be eligible to purchase products on our Website you must:
Register by providing your real name, phone number, e-mail address along with exact house/flat number with post code (or the other requested information at the time of registration).
Payment & Security Information:
All prices are exclusive of TAX (where applicable) at the current rates and are correct at the time of entering the information onto the system.
You confirm that the paypal account or credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
We only deliver Monday to Saturday, excluding Bank Holidays.
Your order will be delivered anytime between 8am and 8pm.
Please make sure we have the correct contact details (mobile and landline) as our delivery carriers will attempt delivery even if they have been unable to reach you. Any failed delivery will incur a 10% of invoice amount failed delivery fee.
Your order will be delivered to your door unless you have paid for our premium delivery service. In which case your order will be delivered to your room of choice providing there is sufficient access.
Product Damage or Loss:
You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.
We will require photos (via email, text, or post) showing the damage or fault before we can determine the best course of action.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.
If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.
Risk of damage to or loss of the products shall pass to you upon delivery.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
Once a delivery date has been booked you must be able to take delivery on that day. Orders can be loaded on to the delivery vehicle up to 2 days before delivery and cannot be unloaded until all deliveries have been made. For this reason, any changes to delivery must reach us at least 3 working days before your planned delivery date otherwise there will be a 30% of invoice amount failed delivery fee payable before we can re-arrange delivery.
For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
If you are out when we attempt delivery your order will be returned to our warehouse and a 30% of invoice amount failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the 30% of invoice amount fee will be deducted from your refund.
You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.
Returns & Refunds:
You can let us at the time of delivery that you wish to return your item/s. In this instance a collection will be arranged for the item/s to be returned to our warehouse.
Items must be returned in their original packaging and in a perfect and saleable condition. You will then be refunded minus the 30% of invoice collection charge within 15 days.
Important: Sometimes our delivery drivers remove packaging in the lorry so we don’t bring in potentially dirty boxes. If you think you might return any item please be sure to ask for all the packaging.
Items returned to us without their original packaging or not in a perfect and saleable condition will not be refunded and you will be asked to collect from a designated warehouse.
Mattresses, pillows,sofas and sofa beds cannot be returned once they have been opened for Hygienic Purposes.
To avoid items being returned you must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.
Any refunds due to access and/or size issues will have a 30% of invoice failed delivery fee deducted.